FILES Abstract Purpose: The services marketing literature recognises the importance of technology in improving service...
Customer Complaints and Service Recovery on Social Media
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Dr Nurdilek Publications
Mediation effect of financial attitude on financial knowledge and financial behavior: The case of university students
FILES Abstract In this study, we aim to look into the relation among different aspects of an individual’s attribute with...
Customer Services on Facebook
FILESCustomer Services on Facebook: An Investigation into the UK Banking Sector Abstract This research aims to present...
Debt and Financial literacy in Leicester
Abstract Why do individuals or households with debt typically delay before accessing debt advice or help? What are the main...
Mobile Payments in Turkey (As of 2013)
This chapter looks into the development and characteristics of mobile payment systems in Turkey until 2013. With over 72...