Publications
Customer Complaints and Service Recovery on Social Media
FILES Abstract Purpose: The services marketing literature recognises the importance of technology in improving service...
Mediation effect of financial attitude on financial knowledge and financial behavior: The case of university students
FILES Abstract In this study, we aim to look into the relation among different aspects of an individual’s attribute with...
Customer Services on Facebook
FILESCustomer Services on Facebook: An Investigation into the UK Banking Sector Abstract This research aims to present...
Debt and Financial literacy in Leicester
Abstract Why do individuals or households with debt typically delay before accessing debt advice or help? What are the main...
Mobile Payments in Turkey (As of 2013)
This chapter looks into the development and characteristics of mobile payment systems in Turkey until 2013. With over 72...
Street Level Bureaucrats, Policy Entrepreneurship, and the Challenge of Enforcing Bans on Informal Economy Activities
Ackrill et al COPPR 2023.docx (55.63Kb)Street Level Bureaucrats (SLBs), public officials who deliver policies in...
No venture, no success – theorising business start-ups in the informal economy during economic crisis and their longevity in Nigeria
no-venture-no-success.pptx (469.8Kb)How do economic crises affect entrepreneurial activity in the informal economy? Are new...
The right to the city in an era of modernization: Exploring Lagos’ restrictive informal transportation policy through a political settlements lens
Oyalowo et al The right to the city in an era of modernization.docx (21.59Kb)The study focusses on the dynamics of power...
In search of sustainable development in Africa
AABD-23-sust-dev-pol.pptx (1.192Mb)In search of sustainable development in Africa – The role of consistent, forward-looking...
Conflicting rationalities and okada riding business in Lagos
New Abstract - BA Paper.docx (14.35Kb)Conflicting rationalities and okada riding business in Lagos: Lessons for an...
Inclusive poverty reduction: In search of a policy framework to support individuals operating in the informal economy in Lagos, Nigeria
Street-H-Okada-R-Policy Paper.pdf (891.3Kb)Recent policy efforts to enhance and modernise the urban environment of Lagos...
You say ‘self-interest’ is buried, but I say you can’t ignore its ghost – evidence from Lagos, Nigeria study
Ackrill and Igudia Ohio Presentation.pptx (2.470Mb)Self-interest, an individual’s behaviours that consciously or...
Exploring the theories, determinants and policy options of street vending: A demand-side approach
Accepted version (369.2Kb)Street vending has become an increasingly common feature of urban centres for several decades,...
Institutional incongruence, the everyday, and the persistence of street vending in Lagos: a demand-side perspective
EPA-2022-Accepted-V-wt-authors-details.pdf (317.2Kb)Informal street vending is the most widespread activity in the global...
Determinants of the informal economy of an emerging economy: a multiple indicator, multiple causes (MIMIC) approach
Accepted version (384.7Kb)Positing the implementation of evidenced-based policies to manage the informal economy, our paper...
Understanding Small Business Entrepreneurial Activity in the Nigerian Bottom of The Pyramid (BoP) and Informal Economy
The impact of manager-owner gender diversity on innovation in emerging markets
IJFE-21-0329_Proof_hi.pdf (461.2Kb)Drawing on the gender diversity literature, we examine whether manager-owner gender...
Debt and Financial literacy in Leicester
Debt-Finacial-Literacy-Leicester.pdf (353.2Kb)Why do individuals or households with debt typically delay before accessing...
The future of the workforce in Leicestershire.
The-Future-Workforce-of-Leicestershire.pdf (938.1Kb)In this report we make projections on the likely shape of Leicester and...
Investigating the process of sustainable publicness in the solar energy market: A case study of Nigeria
aabd-abstract-solar energy.pdf (151.0Kb)This study investigates the process of designing and setting-up a new market for...